Refund policy

Refund and Return Policy

Thank you for shopping with 28 Decor. We strive to provide you with high-quality products and excellent customer service. In the event that you are not completely satisfied with your purchase, we offer a comprehensive refund and return policy to ensure your peace of mind.

  1. Eligibility for Returns:

    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
    • Returns must be initiated within 48 hours of the product arrival date.

  2. Non-Returnable Items:

    • Certain items are not eligible for return, including:
      • Personalized or customized products.
      • Gift cards.
      • Perishable goods.
      • Mirrors are non-returnable unless they arrive damaged.
    • Please contact us directly if you have questions about the eligibility of your item for return.

  3. Refunds:

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If your refund is approved, it will be processed, and a store credit will be issued to you for purchase of any other item on our store website. 

  4. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
    • We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

  5. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue.
    • We may require photo evidence of the damage or defect to process your return or replacement.
    • Mirrors are eligible for replacement or store credit only if they arrive damaged. Customers must report damage within 24 hours of delivery with photo evidence.

  6. Exchanges:

    • We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

  7. Refund Exceptions:

    • Refunds may be subject to a restocking fee or additional deductions if the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

  8. Cancellation Policy:

    • Orders may be cancelled within 24 hours of purchase, provided they have not yet been processed . Once an order has been processed, it cannot be cancelled, but it may be eligible for return according to our return policy.

By completing a purchase with 28 Decor, you acknowledge and agree to abide by the terms of this refund and return policy.

If you have any questions or concerns regarding our policy, please don't hesitate to contact us. 

Last updated: 01/02/2025