Cancellation policy

Cancellation Policy

We understand that sometimes plans change, so we offer a 24-hour cancellation window for all orders. Please review the details below:

1. Cancelling Your Order

• Orders can be canceled within 24 hours of purchase for a full refund.

• After 24 hours, cancellations may not be possible as production begins.

2. How to Request a Cancellation

To cancel your order, please contact us as soon as possible via:

• Email: decor.28@icloud.com

• Phone: +27 82 890 7699

Make sure to include your order number and full name for faster processing.

3. Refund Processing

• If your cancellation is approved, refunds will be processed within 3-5 business days to your original payment method.

• Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

4. Exceptions

• If your order has already moved into production or has been shipped, we won’t be able to cancel it. However, you may refer to our return policy for next steps.

If you have any questions, feel free to reach out ! 

28 DECOR TEAM